Privacy Policy

Mankato Heating & Cooling ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit mankatocool.com (the "Site"), contact us, or use our heating, cooling, and indoor-air-quality services. By using the Site or our services, you agree to this policy.

Information we collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing or service address;
• Property and equipment details needed to provide a quote or service;
• Service history, appointment records, and communications with our team;
• Payment and billing information you provide to complete a transaction.

We also automatically collect certain information when you visit the Site, such as your IP address, browser type, device information, pages viewed, and referring URLs, through cookies and similar technologies (see "Cookies & analytics" below).

How we use your information

• Provide, schedule, and complete service requests and estimates;
• Process payments and send invoices and receipts;
• Send appointment confirmations, service reminders, and account updates;
• Respond to inquiries and provide customer support;
• Improve our Site, services, and customer experience;
• Send marketing communications you have opted in to receive (you may opt out anytime);
• Comply with legal obligations and protect our rights and the safety of others.

How we share information

We do not sell your personal information. We may share information with trusted service providers who perform functions on our behalf — such as scheduling, payment processing, review collection, and messaging delivery — and who are contractually required to protect it and use it only to provide services to us. We may also disclose information when required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers or others.

Phone consent

We do not run a text-messaging program, so this Site never asks for SMS consent and we do not send marketing texts. When you give us your phone number on a form, we use it to reach you about the request you made. Any phone calls for marketing purposes are made only with your express consent, which you may revoke at any time. Your number is not sold, rented, or shared for anyone else's marketing.

Cookies & analytics

The Site uses Google Tag Manager to manage measurement tags, including Google Analytics (traffic measurement) and, where applicable, Google advertising/conversion tags. These tools run under Google Consent Mode v2: in regions that require opt-in consent (such as the EEA, UK, and Switzerland) they stay off until you accept; elsewhere they run until you opt out. You can also control cookies through your browser settings; disabling some cookies may limit Site functionality.

Your privacy choices — Do Not Sell or Share My Personal Information. Some state laws treat advertising/analytics cookies as "sharing" personal information. You can opt out at any time via the "Do Not Sell or Share My Personal Information" link in the footer of every page (it reopens the consent banner). We also automatically honor the Global Privacy Control (GPC) browser signal as an opt-out of sale/sharing — no action needed on your part.

Your privacy rights

Depending on where you live, you may have the right to:

• Access or receive a copy of the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Opt out of marketing communications;
• Opt out of the "sale" or "sharing" of personal information (we do not sell it); and
• Not receive discriminatory treatment for exercising these rights.

Residents of California (CCPA/CPRA) and other states with comprehensive privacy laws have these rights to the extent the law applies. Mankato Heating & Cooling primarily serves homeowners in MN. To exercise a right, contact us using the details below; we may need to verify your identity before responding.

Data security & retention

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links

The Site may link to third-party websites (for example, a review platform or financing partner). We are not responsible for the privacy practices of those sites; please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision, and changes are effective when posted.

Contact us

Mankato Heating & Cooling
20783 Foley Rd Ste 202, Mankato, MN 56001
Email: [email protected]
Phone: 507-299-0243